- Shipping & Returns
Shipping & Returns
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We strive to offer you the best of macrame products. If you are not satisfied with an item, we do accept returns for refund or exchange within 30 days after purchase. There is a 20% restocking fee for all returns - the fee is waived for product exchange, or if an error was made by administration or shipping. The customer is responsible for all shipping costs, unless an error was made upon shipping. We DO NOT accept returns/exchanges on the following products: chair frames, books, opened or used product, discontinued/clearance items or product purchased over 90 days old.
Please allow up to 14 business days from the day you return your package for a credit or exchange to be made. Send your prepaid package along with the packing list to the address below. If you no longer have the packing list please include your name, phone number, address and description of item. Returned goods must be returned in good condition and include the invoice. A brief explanation of why you are returning the goods would be appreciated.
PLEASE CALL BEFORE RETURNING PRODUCT, TO GET A RETURN AUTHORIZATION NUMBER: 1-800-343-8114.
Returns must be sent to:
Pepperell Braiding Company
C/O Customer Returns
22 Lowell Street
Pepperell, MA 01463
Please allow extra time for large orders. Stock may need to created before shipping. Large orders CANNOT be rushed or expedited. (A large order constitutes any order over $100.00.) In cases of free shipping, we reserve the right to ship the order by the cheapest available method, so please allow up to 10 days for delivery.
All orders ship ASAP, but if make a note of this at checkout, we try our best to accommodate you.
Shipping will not be available during the 1st week of January, for plant shut-down. The first week of January is slotted so the plant shut-down to complete company inventory. Orders placed during this time will be processed as soon as the inventory is counted. Please allow a few extra days for shipping.