- Shipping & Returns
Shipping & Returns
Above is the FedEx Ground shipping map from our plant in Bradford, Pennsylvania. This guide is based on good faith and weather conditions. We recommend ordering 1 week (10 Business days for West Coast deliveries) in advanced to ensure a timely delivery. Use it to estimate the arrival of your FedEx Ground orders only, but allow an additional 2 business days for processing. Please be aware that orders CANNOT ship the same day they are placed. (Please review our expedited shipping policy for rushed deliveries.)
All orders ship ASAP, but if make a note of this at checkout, we try our best to accommodate you.
Our offices will have some limited shipping this December, as we celebrate the Holidays. If you would like your order to arrive in time for Christmas wrapping, please post your order by the following dates:
International Deliveries: December 7, 2017
Western US, FedEx/UPS Ground: December 14, 2017
Eastern US FedEx/UPS and ALL Priority Mail: December 18, 2017
If available (phone orders only) UPS/FedEx 2-Day Delivery: December 20, 2017
If available (phone orders only) UPS/FedEx Next Day Delivery: December 21, 2017
There will be morning shipping only on December 15th, and limited office hours (phone orders) on December 19th.
Inventory will be run the 1st week of January, so there will be limited shipping from January 2 - 5, 2018.
We strive to offer you the best of macrame products. If you are not satisfied with an item, we do accept returns for refund or exchange within 30 days after purchase. There is a 20% restocking fee for all returns - the fee is waived for product exchange, or if an error was made by administration or shipping. The customer is responsible for all shipping costs, unless an error was made upon shipping. We DO NOT accept returns/exchanges on the following products: chair frames, books, opened or used product, discontinued/clearance items or product purchased over 90 days old.
Please allow up to 14 business days from the day you return your package for a credit or exchange to be made. Send your prepaid package along with the packing list to the address below. If you no longer have the packing list please include your name, phone number, address and description of item. Returned goods must be returned in good condition and include the invoice. A brief explanation of why you are returning the goods would be appreciated.
PLEASE CALL BEFORE RETURNING PRODUCT, TO GET A RETURN AUTHORIZATION NUMBER: 1-800-343-8114.
Returns must be sent to:
Pepperell Braiding Company
C/O Customer Returns
548 High Street
Bradford, PA 16701